Regulations & Complaints

Prescribed form of words under NPR 2019 8.1.4 (Signposting Complaints procedure)  

1. My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:  

​

The Faculty Office 
1, The Sanctuary 
Westminster 
London  SW1P 3JT 

Telephone: 020 7222 5381        
Email: Faculty.office@1thesanctuary.com     
Website: www.facultyoffice.org.uk  

​

2. If you are dissatisfied about the service you have received please do not hesitate to contact me.  

​

3. If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.  

​

4. In that case please write (but do not enclose any original documents) with full details of your complaint to :-  

The Secretary of The Notaries Society 
P O Box 1023
Ipswich IP1 9XB

Email: secretary@thenotariessociety.org.uk 

​

If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.  

​

5. Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:   

​

Legal Ombudsman 
P O Box 6806 
Wolverhampton   WV1 9WJ  

Tel: 0300 555 0333     
Email:  enquiries@legalombudsman.org.uk         
Website:  www.legalombudsman.org.uk  

​

6. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

​